A workshop controller is responsible for ensuring all work to vehicles in their garage (usually within a dealership) is carried out appropriately. This involves assigning work to vehicle technicians. The workshop controller will also liaise with service departments within a dealership, for example, and will be on hand to answer queries from other departments regarding repairs, maintenance etc.

 

What does a workshop controller do?

Reporting to the service manager, key objectives a workshop controller will have in their role includes ensuring quality control, parts are correctly ordered, conducting audits on the team’s work and general compliance. There will also be a focus on ensuring the correct health and safety standards/procedures.

 

Other job responsibilities will include:

  • Customer service
  • Generating profit for the dealership
  • Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
  • Working with colleagues and other departments to ensure a seamless service for customers
  • Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
  • Providing estimates for servicing and repairs and setting timescales
  • Accurately recording technician time and writing technical reports and recommendations.
  • Assisting technicians with technical challenges to identify solutions
  • Ordering correct parts for vehicles
  • Ensuring warranty standards are adhered to
  • Liaising with other departments with regards to parts and any other queries as the workshop representative
  • Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
  • Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards

 

What key skills should a workshop controller have?

You will thrive in a workshop controller role if you have the following:

  • Previous experience within the automotive industry, particularly workshop control or technician
  • Organisational skills
  • Strong IT skills
  • Attention to detail
  • Interpersonal skills
  • Problem solving and decision making
  • Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email
  • Motivated and able to motivate others
  • Leadership and ability to delegate
  • Ability to work under pressure

 

What qualifications will I need to be a workshop controller?

To be a workshop controller, you should have a full UK driving licence, experience in a dealership, and strong IT skills (qualifications will come in very handy here). Ideally you will have experience of working as a fully qualified technician (level 3 preferred).

 

Evidence of ‘Right to Work in the UK’ will also be necessary, and any leadership/management training or qualifications which can be proved will also bode well for applicants.

 

How much does a workshop controller earn?

Starting salary: £20,000 – £23,000

Average salary: £27,226

Experienced salary: £40,000

 

See the latest workshop controller jobs from InAutomotive

MET Technican job description

Vehicle Mechanical, Electrical and Trim (MET) Technicians assess, identify and repair damaged mechanical and electrical components in vehicles which have usually been involved in an accident. Some technicians may complete a repair from start to finish, while others...

Bodyshop manager job description

A bodyshop manager directs the work activities of automotive body shop employees. This might include ensuring deadlines are met, standards of work being upheld and maintaining productivity levels within the team. Essential duties could include: training staff, taking...

Parts manager job description

A parts manager is responsible for supplying replacement parts to auto dealerships, construction equipment companies and service centres. Parts managers, as well as managing a team in this department, will also maintain the right amount and level of stock, as well as...

Car sales manager job description

An automotive sales manager supervises a team of car salespeople - the majority of managers being at car dealerships. The main goal for a car sales manager is to ensure that their team hits set targets for car sales. Managers will also look to provide support,...

Vehicle technician job description

What does a Vehicle Technician do?A Vehicle Technician works on all vehicle mechanics and electrics, from engines and exhaust systems to air-conditioning and security. Responsibilities might include:Finding faults;Carrying out standard servicing, repairs and...

Parts advisor job description

A career as a Parts Advisor can be a rewarding career path that is both interesting and challenging. If you are highly organised, have good communication skills, and have an interest in the automotive sector, read on to find out more about a Parts Advisor position....

Share This